Privacy Policy
Last Updated: November 2025
1. Introduction
PROCEPTIO d.o.o. ("we", "us", or "our") operates the website www.proceptio.com (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Data when you use our Service and the choices you have associated with that data.
We are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and the laws of the Republic of Croatia.
2. Data Controller
The data controller responsible for your personal information is:
PROCEPTIO d.o.o.
Address
Ulica Janka Jurkovića 47/A
42000 Varaždin, Croatia
3. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information, such as:
- First name and last name
- Email address
- Phone number
(Collected via Contact Forms or Newsletter sign-ups)
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your computer's Internet Protocol address (e.g., IP address), browser type, browser version, and the pages of our Service that you visit.
4. Use of Data
Proceptio d.o.o. uses the collected data for various purposes:
- To provide and maintain the Service.
- To notify you about changes to our Service.
- To provide customer support.
- To monitor the usage of the Service (Analytics).
- To contact you with newsletters or marketing materials (only if you have explicitly opted in).
5. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
→ Consent
You have given us permission to do so (e.g., subscribing to a newsletter).
→ Contract
Processing is necessary for the performance of a contract (e.g., if you request a quote for services).
→ Legitimate Interests
For the purpose of improving our website and services, provided your rights do not override these interests.
6. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws).
7. Service Providers
We may employ third-party companies to facilitate our Service ("Service Providers"), such as:
Hosting
Microsoft Azure
Analytics
Google Analytics / Microsoft Clarity
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
8. Your Data Protection Rights
Under GDPR, you have the following rights:
→ The right to access
You have the right to request copies of your personal data.
→ The right to rectification
You have the right to request that we correct any information you believe is inaccurate.
→ The right to erasure
You have the right to request that we erase your personal data ("Right to be forgotten").
→ The right to restrict processing
You have the right to request that we restrict the processing of your personal data.
9. Links to Other Sites
Our Service may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.