Redomat: book ahead, skip the line
Redomat is a reservation-first queue management product by Proceptio. Booking in advance is the big idea: customers reserve a slot days ahead, then walk in to a managed digital queue while the waiting area runs off a live now-serving display. Live in production at Gumiimpex, built for any walk-in service business.
Nobody minds waiting. They mind not knowing how long.
The problem Redomat solves
Every walk-in service business hits the same wall at peak. Customers arrive in bunches, the lobby fills, and staff spend the day managing a paper ticket roll and answering "how long is the wait?" instead of doing the work. Demand lands whenever it lands, so a quiet Tuesday and a chaotic Saturday are equally unmanaged. A tyre shop in the seasonal change-over rush is the sharpest version of this, but a clinic, a bank branch, or a government office lives it too.
A plain take-a-number machine only orders the crowd that already showed up. It does nothing to spread that demand across the week, and it leaves the customer tethered to a screen on the wall. Redomat starts earlier - at the reservation - and follows the customer through to the counter.
One customer, from booking to counter
Redomat is easiest to understand by following one customer through it: they book a slot days ahead, walk in to a live ticket on their phone, watch the room's display, and get served by a counter whose bays were scheduled before the doors opened.
Live in production. Per-location queues, displays and QR tickets.
The queue starts being managed before anyone arrives
A customer picks a service, a day and a time from their phone, and the booking lands in an organised schedule instead of at the counter all at once. Full days are shown as full, so demand spreads across the week. This is the whole idea of the product: the line is shortest when it was planned days ago.
On the day, their place in line lives on their phone
Scan the code at the door or tap the link in the confirmation, and the customer holds a live ticket: their number, how many are ahead, and an estimated wait that updates as the queue moves. They can sit down or step out for a coffee without losing their place or watching a wall.
The waiting area explains itself
A screen shows what each counter is serving, with the current call highlighted and a chime when it changes. It carries the location's own name, so the same product reads as a tyre depot in one room and as a clinic in the next. Nobody has to ask a member of staff where things stand.
The part the customer never sees
Walk-in service is limited by resources, not by tickets, so Redomat schedules the resources too: service bays and lifts are booked against the same calendar, with held slots kept back for walk-ins. Staff call the next number, and the schedule already knows which bay is free when.
A tyre depot, a clinic, a service desk
There is nothing tyre-specific in the product. Each location gets its own name, services, counters and durations, so the same deployment serves very different businesses that happen to share one problem: people arriving at the same time to be served one at a time.
Built for any business with a waiting room
Redomat is in production at Gumiimpex, a tyre and vulcanization company - the seasonal tyre-change rush is about as demanding a queue as it gets. The same reservation-first model fits anywhere people wait in line:
- · Auto service & tyre shops
- · Clinics & pharmacies
- · Banks & branches
- · Government & public service offices
- · Telecom & retail stores
- · Salons & personal care
