Redomat is a reservation-first queue management product by Proceptio. Booking in advance is the big idea: customers reserve a slot days ahead, then walk in to a managed digital queue while the waiting area runs off a live now-serving display. Live in production at Gumiimpex, built for any walk-in service business.
Every walk-in service business hits the same wall at peak. Customers arrive in bunches, the lobby fills, and staff spend the day managing a paper ticket roll and answering "how long is the wait?" instead of doing the work. Demand lands whenever it lands, so a quiet Tuesday and a chaotic Saturday are equally unmanaged. A tire shop in the seasonal change-over rush is the sharpest version of this, but a clinic, a bank branch, or a government office lives it too.
A plain take-a-number machine only orders the crowd that already showed up. It does nothing to spread that demand across the week, and it leaves the customer tethered to a screen on the wall. Redomat starts earlier - at the reservation - and follows the customer through to the counter.
Three moving parts, in the order a customer meets them: reserve ahead, get a digital ticket on the day, and follow the now-serving display to the counter.
Customers pick a service, a day, and a time from anywhere - no phone call, no waiting on hold. Bookings land in an organised schedule instead of all at once at the counter, so demand is spread across the week before the doors even open. This is the heart of Redomat: the queue starts being managed long before anyone arrives.
Scan a QR code at the door or tap the link in the booking confirmation, and the customer gets a live ticket - their number, how many people are ahead, and an estimated wait. No paper roll, no standing by the counter watching a screen. They can sit, step out for a coffee, and watch their place in line from their phone.
A screen in the waiting area shows which number each counter is serving, with the current call highlighted. It's branded per location, so the same product reads as "Gumiimpex, Varaždin" in one shop and as a clinic or bank in the next. Staff call the next customer; everyone in the room knows exactly where things stand.
Redomat is in production at Gumiimpex, a tire and vulcanization company - the seasonal tire-change rush is about as demanding a queue as it gets. The same reservation-first model fits anywhere people wait in line:
Redomat is a reservation-first queue management product built by Proceptio. Customers reserve an appointment days in advance, receive a digital take-a-number ticket on the day, and the waiting area runs off a live now-serving display. It is in production at Gumiimpex and suits any walk-in service business.
A plain ticket dispenser only orders the people already standing in your lobby. Redomat is reservation-first: customers book a slot days ahead, so demand is spread across the week before anyone arrives. The on-site digital queue and now-serving display then handle the day itself.
Any business where people wait in line: auto service and tire shops, clinics and pharmacies, banks, government and public service offices, telecom stores, and salons. Gumiimpex, a tire and vulcanization company, is the flagship live deployment.
Redomat is built and operated by Proceptio on the Microsoft stack (ASP.NET Core, Blazor, Azure). The same team that builds it supports it directly.
A short demo: we'll walk through the reservation flow, the day-of digital ticket, and the now-serving display, and talk through how it would fit your business.